Join us beginning April 1st for this 8-week course that equips care managers, community health workers, and care coordination teams with essential skills, practical frameworks, and ready-to-use tools needed to excel in any care coordination context! Each Wednesday from 9-10:30am, LCSW and care management expert Mary Zavala will take participants through the steps to master the care management case life cycle. The program’s final session will be on May 20th.

What’s Covered: Over eight comprehensive sessions, participants learn the entire care management life cycle with topics including Building Partnership & Trust, Creating Safe & Therapeutic Relationships, Conducting Comprehensive Assessments, Translating Assessments into Comprehensive Care Plans, Core Services & Referral Management, Multi-Disciplinary Case Conferencing & Case Presentations, Addressing Common Challenges and Managing Care Transitions & Exits.

About Mary Zavala, LCSW, MPP, MA: Mary has over 20 years of experience providing healthcare services to California's low-income and high-need populations. Her experience includes direct patient care, quality improvement, and program development and operations at both the community and managed care levels. Her peer-reviewed research highlights the positive effects care management and coordination can have on outcomes such as quality of life, health literacy, and a sense of support in vulnerable groups. Learn more about Mary on LinkedIn.